As a transport operator, your mission is to provide a secure and efficient network for your users. But you also have to meet the objectives of the Mobility Organising Authority (AOM) in terms of fraud rates, control rates and network coverage. And you have an obligation to achieve results, at the risk of receiving penalties. So how can you meet these objectives while not being perceived as a repressive force by users? How can you prove that you have put the necessary measures in place? This is the subject we address in this article.
Travelling without a ticket: a common phenomenon
According to the Court of Auditors' estimates, losses linked to fraud in transport represent a loss of 191 million euros for the RATP and SNCF in Île-de-France alone. The various strategies to fight fraud have not really succeeded and there are still difficulties in collecting the right passenger information (identity, address...) to send out tickets. nnThis is confirmed when comparing the figures with those of other countries. In 2016, the fraud rate reached 8.9% in Île-de-France, compared with 2.18% in New York, 1.9% in Brussels and 0.08% in Singapore. It is in this context that the Mobility Organising Authorities are asking operators to redouble their efforts to reduce this rate and improve the service provided to urban transport users.
Growing demand for evidence and KPIs by the AOM
How do you know if your agents' screening routes are effective? How do you make sure you are in the right place at the right time? How can you anticipate peaks in traffic and therefore fraud? How to define and expose the right indicators? Beyond improving the rate of control and payment, you must prove that you have put the necessary means in place to achieve your objectives. This allows you to cover yourself in case of failure, but also to calculate the effectiveness of the measures put in place to achieve these objectives.
This reporting activity can quickly become time-consuming if you don't have the right tools at your disposal. If your schedules are now managed on paper or Excel, if the terminals used by your teams do not transmit data automatically, you do not have 100% reliable information: you waste time searching for it and consolidating it, so you cannot meet the AOM's requirements.
Digital and AI to your rescue
To save time and efficiency, digital solutions exist. First of all, you need to replace your obsolete stump book or terminals with recent equipment designed to transmit control information directly to your support functions. Abandon your in-house tool to define your schedules and opt for a modern planning software, allowing you to extract in a few clicks the itineraries of your teams, to make comparisons with the different e-PVs...
But you can still go further. Why not opt for predictive? How can you know where, when and how to control better? Trust Artificial Intelligence! Thanks to its ability to analyze a wide variety of data, it simulates and proposes the best control routes, allowing you to gain efficiency and reach your objectives more easily, while providing proof of compliance with AOM requirements.
To fight transport fraud and achieve your goals, digital is now a must. While these solutions may seem frightening at first glance, today they are increasingly ergonomic and guarantee a better working comfort for your control teams. Intrigued? Do not hesitate to contact us.